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| Technical Support Including On-Site
and
Helpdesk Services |
Something just isn't working right and you
can't figure out if you are doing something in-correctly or if the computer or
network is acting up. You're spending so much time trying to work through the
problem that your real task is not getting done. To resolve your issue as
quickly as possible you might consider contacting a knowledgeable person
to assist you through these times of trouble. The sooner your
trouble is resolved the sooner you can complete your task at hand. Personal Touch Computer Services is able to work with you on hardware
and software issues, whether computer or network. And even better we
will consider ways to keep the issue from happening again.
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| Repair |
You know there is a problem, whether
hardware or software, on a computer or network and you are not able to resolve
it. You don't know how nor have the time. Its time to call
Personal Touch to come in and see what is wrong. We will inform you
of the problem and what it will take to resolve the issue, getting you
back up and running as quickly as possible.
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Installation
Upgrade |
New equipment or new software must be
installed and configured. Your "IT Department" consists of you.
But you have other tasks to work on. You do have another option.
Personal Touch Computer Services will work with you as your IT Department,
installing, upgrading and configuring everything the way it best fits your needs.
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Training |
You just networked your home or office.
A few computers and one or two printers, all networked together. The
file and print share are setup and ready to go. Now, how to make
efficient use of it as originally planned? The software upgrade was
successful and you are ready to use the application or operating system.
But things look and function different then you expected. Do you
take the time and try to lean it on your own, setting aside all your other
tasks?
Consider this, Personal Touch will patiently walk you step by step on
the features and functions of your new system, or software.
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Consulting |
Your business or your family is growing and
they have more computing needs but you don't have the time or knowledge to
accomplish the desired computer or network expansion. You are trying to
accomplish a computing task and it doesn't work the way you planned.
You believe it can be done, but you don't know how or what it will take to
get it to work the way you want it to.
There are people who can help. PTCS will sit down with you and
listen to your needs. We will inform you of the different options
available, helping you choose what might be best for your situation.
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Security |
"How safe is my data?" you ask yourself, not
really knowing the answer. You've heard that the files on your
computer might be 'shared' and other people can read them. You've seen
on the news that people can connect to a wireless computer network, using
your Internet connection to send out spam or even viruses. Or worse,
tapping into your computer.
The business accounting and payroll software and its data files are on
a separate computer and it is also connected to the office network. You
started wondering if anyone else in the office has access to these files.
If you are not sure that all possible measures have been taken to
prevent others from gaining access to your network and files you should
consider having PTCS do a security audit on your complete system.
Informing you of any weak areas and what steps should be taken to prevent
a security breach.
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| Data
Backup |
Someone asked you, "What happens if your
accounting and payroll computer crashes?" Or for that matter any
computer with valuable files on it. Whether the files are your
family vacation photos or your business correspondence they are valuable
to you. Your hard drive taking a crash is the last thing you want.
Have you considered what you would do if you deleted an important file and
emptied the Recycle Bin before you realized what you did?
You may not be able to prevent a hard drive from crashing or mistakenly
deleting an important file, but you can prevent the situation from going
bad to worse, ruining your whole month. Personal Touch Computer
Services will assist you with installing, configuring and routinely using
a backup system that fits your needs, preventing the loss of your valuable
files.
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| Data
Recovery |
Someone deleted an important file
from a folder or maybe even a memory stick, or worse your hard drive
crashed. And you don't have a backup of the file or files. Now
what? Start all over? Maybe not. Many times experts can
recover those 'lost' files. First thing to remember in this
situation - do not use the machine or memory stick. Using it can
over write the 'lost' files. Contact Personal Touch right a
way so we can look at the situation and work at retrieving your important
files.
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Inventory |
Do you know what computer and network
hardware and software you have? "Why?", you might ask. Having
an accurate inventory of your assets is a good policy with lots of
benefits. Two major benefits are tax purposes and insurance claims.
Two more benefits are quicker hardware replacement downtimes and hardware
or software upgrades. Having an accurate inventory of your hardware and
software will save valuable time when needing to replace or upgrade
equipment or programs. You and your Personal Touch tech will know what you
currently have, saving you time and money in obtaining the correct
replacement or upgrade part or application.
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